Payments, Shipping & Returns
We accept the payments through Credit Cards, Western Union & Bank Transfer. If you want to pay via Western Union or Bank Transfer so please contact with us.
We usually use FedEx, UPS and Registered Mail for our shipments. We charged $25 for FedEx and $40 for UPS and the $10 for the Registered Mail for each shipment. We ship item(s) at the same day after receiving the payments.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Finestones not responsible for delays due to customs.
Questions about your order?
Returns and exchanges
I gladly accept returns, exchanges and cancellations.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
Please Contact Us If you have any problems with your order.
Returns and exchange details
We request the following to our respectable buyers.
Item(s) must be returned in original condition.
Please inform us the reason of your dissatisfaction.
Damaged item(s) will not be accepted.
International customer, please ship via Registered Mail only.
Additional policies and FAQs
Are your gemstones natural?
Yes. All of our gemstones are natural earth mined specimens. Certain stones are commonly heat treated and we disclose all treatments within the description.
All of our customer information (Name, address, phone numbers, Email, etc.) are private and secure. We do not participate in or contribute to cooperative or shared databases that give other companies access to your given information.